FREQUENTLY ASKED QUESTIONS

WHAT IS A REWORKED ITEM?

 AN ITEM PURCHASED SECOND HAND AND ALTERED INTO A NEW STYLE. THIS ENSURES IT'S KEPT OUT OF OUR LANDFILL AND GIVEN A 'SECOND LIFE'. PSST! YOU CAN SEE WHAT EACH ITEM LOOKED LIKE BEFORE IT WAS REWORKED BY CLICKING ON A PRODUCT.

IS EVERY ITEM REWORKED?

ABOUT 95% OF OUR GARMENTS ARE REWORKED. SOMETIMES WE TAKE AN ITEM AND FIND WE ARE UNABLE TO REWORK IT DUE TO MACHINERY. NOT TO WORRY! THE COST OF THOSE ITEMS DO NOT REFLECT ONES REWORKED.

HOW DO THE FABRIC SCRAPS GET RECYCLED?

WE PAY TO HAVE THEM REMOVED BY FABCYCLE, A TEXTILE RECYCLING COMPANY. 

WHAT FOUNDATION IS MY 5% GOING TO?

GREAT QUESTION! WE ARE DONATING TO 3: SPEC (SOCIETY PROMOTING ENVIRONMENTAL CONSERVATION), EYA (ENVIRONMENTAL YOUTH ALLIANCE) AND THE DAVID SUZUKI FOUNDATION. EACH COMPANY GETS A TURN IN RECEIVING DONATIONS PER PURCHASE.

WHAT'S THE R3 PROGRAM?

THE R3 PROGRAM IS MEANT TO TAKE AN EXTRA STEP TO REDUCING WASTE FROM GOING INTO OUR LANDFILL. WITH R3, WE CAN TAKE YOUR WORN APPAREL AND REPAIR/ REWORK IT FOR YOU AT A REASONABLE PRICE. ADDITIONALLY, YOU CAN SEND US YOUR SLA ITEMS TO RECYCLE OR RETURN.

WHY IS THERE ONLY 1 OF EACH ITEM?

EACH PIECE WE REWORK IS ONE-OF-A-KIND, THERE IS NO OTHER PIECE OUT THERE LIKE IT!

WHERE DO YOU MANUFACTURE?

WE MANUFACTURE AT OUR LOCAL STUDIO IN VANCOUVER, BC.

WHAT ABOUT THE FIT?

SINCE EACH ITEM IS REWORKED FROM A DIFFERENT BRAND AND POSSIBLY DECADE, THE FIT PER SIZE MAY BE DIFFERENT. WE HAVE A GREAT RETURN POLICY IF AN ITEM DOESN'T WORK OUT. 

BUT PACKAGING?! DOESN'T IT DO DAMAGE?

YOU BET IT'S AN ISSUE, BUT WE HAVE A SOLUTION! AS A MEMBER OF THE ECO ALLIANCE WITH NOISSUE, WE USE THEIR PACKAGING WHICH IS 100% COMPOSTABLE. WE CAN ALSO ARRANGE LOCAL PICK UP.

WHAT'S THE RETURN POLICY?

OUR POLICY LASTS 15 DAYS FOR RETURN FROM THE DATE RECEIVED. AS FOR SALE ITEMS, THEY CAN BE RETURNED FOR STORE CREDIT. YOU MUST HAVE YOUR ORDER NUMBER AND THE TAG MUST BE ATTACHED. NO SHIPPING COSTS WILL BE REIMBURSED. AS AN ALTERNATIVE, WE CAN INITIATE A RETURN AT OUR LOCAL STUDIO IN VANCOUVER, BC. PLEASE EMAIL: INFO@SECONDLIFEAPPAREL.CA TO ARRANGE. 

WHAT ABOUT EXCHANGES?

AS EACH ITEM IS ONE-OF-A-KIND, NO EXCHANGES ARE APPLICABLE.  SINCE WE BELIEVE IN THE LONGEVITY OF APPAREL, ESPECIALLY APPAREL YOU LOVE, CHECK OUT OUR R3 PROGRAM FOR OPTIONS OR EMAIL: INFO@SECONDLIFEAPPAREL.CA.